Crisp

Crisp combines AI customer support agents with live chat, a shared inbox and a knowledge base. Small businesses can manage website messages, email and supported messaging channels together, while using AI to answer routine questions or help staff prepare replies.

You supply the business information through website content, help articles, uploaded documents and question-and-answer snippets. Crisp uses that material to support customer conversations. Its visual workflow builder lets you configure how automated support operates across different channels.

AI support for customers and staff

Crisp's customer-facing agents answer questions using your business content. Its internal copilot helps staff work through an ongoing conversation, drawing on both the available knowledge and the customer's messages. Human handoff keeps the conversation context available when a teammate takes over.

The writing tools can suggest replies, correct grammar, rephrase messages and translate text. Conversation summaries help staff catch up on a long exchange without reading every message. You can also review AI conversations and improve the source material when answers are incomplete or incorrect.

Key features

Shared inbox: Manage conversations from website chat, email and supported messaging services in one workspace.
Business knowledge sources: Give the AI access to help articles, website pages, files and private answer snippets.
AI reply assistance: Draft, revise and translate responses using the conversation's context.
Workflow automation: Build support flows and configure conversation routing.
Customer records: Keep contact details and previous interactions alongside support messages.
Help center and analytics: Publish support articles and monitor conversation activity, customer satisfaction and team performance.

Pricing and setup

Crisp has a free plan for basic website chat and a shared inbox, but the free plan includes no AI credits. Paid workspace plans add AI allowances and broader support features. Channel access, automation capabilities and included seats vary by plan; AI agents and task automation require particular tiers.

Before enabling automated replies, test common questions against your documentation and define when a person should take over. Keep policies and help articles current, especially when they cover billing, account access or refunds.

<h3>Alternatives to Crisp</h3>

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<li><strong><a href="https://aitoolsdirectory.com/tool/helpcrunch">HelpCrunch</a></strong>: Combines AI chatbots, live chat, a shared inbox, and email automation for support and lead conversations.</li>

<li><strong><a href="https://aitoolsdirectory.com/tool/weav">Weav</a></strong>: Uses business content to power AI support agents and suggested replies within a shared inbox.</li>

<li><strong><a href="https://aitoolsdirectory.com/tool/askli">AskLi</a></strong>: Combines a content-trained support agent with website chat, email assistance, lead capture, and human handoff.</li>

<li><strong><a href="https://aitoolsdirectory.com/tool/hiver">Hiver</a></strong>: Omnichannel customer service workspace covering email, live chat, WhatsApp, and voice, with AI triage, routing, reply assistance, and SLA tracking.</li>

</ul>